FAQ

Frequently Asked Questions

Get quick answers to common questions about FXRoller. Whether you're new to trading or looking to optimize your experience, our FAQ section provides helpful insights on platform features, account setup, security, and more. Find the information you need to trade confidently with FXRoller.

Is it possible to receive the Crypto for cash out?

Yes, you will be asked for your unique wallet address number on transaction. Please make sure that you are providing the right wallet address number as after the transaction is sent it is not reversable.

What methods can I deposit with?

You are able to make deposits to your account via the following methods: Credit/Debit Card, Wire Transfer, Crypto Currency Transfer. We are also working on adding additional deposit methods.

How does FXRoller make money?

FXRoller makes money off of the trade volume and arbitrage rates on bulk buying and selling of Crypto’s.

What verification documents do I need?

Verification depends on the level of your account. The higher the worth the more secure your account needs to be. For basic users a Utility Bill, Identification and DOD (Declaration of Deposit) will be suffice enough.

Do I have to pay any commissions to my Portfolio Manager?

Commissions are deducted directly from trades. The percentage varies depending on the asset and the status of your account.

Do I have to work with an Portfolio Manager

Having a portfolio manager is highly recommended, especially for beginners. To avoid mistakes and maximize your profits, we strongly suggest using the portfolio manager provided to you, particularly in the early stages.

How are the spreads determined?

The Spreads are determined according to market volatility.

Which Crypto Currencies are available?

We currently support over 200 different Crypto Currency pairs and 20+ Crypto Currency coins that you are able trade or buy.

What Leverages can I get?

‍Your Leverage group depends on your trading methods and the status of account level.

How long do withdrawals take?

Withdrawal time depends on the method of withdrawing. To withdraw with FIAT currencies can take anywhere from 3 – 5 business days. To withdraw with CRYPTO currencies, it can take up to 3 hours.

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